Frequently Asked
QuestionS

Where are you located?


Western Australia!




When will you be restocking X?


It depends on the item! Most vinyl stickers won't be restocked bar end of year sales or other big restock events. Air-fresheners especially are one-of-a-kind due to my limited resources!

This is a pain I know, one day I'm hoping to have things in stock for way longer!!




Who does your artwork?


Me!! I do everything here at Grandifloru, from designing and managing this website to packing your orders, it's all a one-woman show!




How long does it take for orders to arrive?


I have had very mixed responses to this question! Sometimes orders to the US can only take a week, other times they take over 4 weeks. I'm not sure why, but my guess is customs!

Generally I say that allowing 4-5 weeks is safe for a worst case scenario.

Also keep in mind that this is the time it takes once you've recieved a shipping notification! Not from placing an order!




What is a "pre-order" and how much longer will it take for me to get my order?


When something is a pre-order it means that I don't have it in stock, essentially you're buying items before they get to me to ensure that you get exactly what you want from releases.

As for how much longer an order will take to get to you, it depends on the item! Air-fresheners and key-rings, or any accessory item will take approximately 3 extra weeks on top of regular wait times.

Stickers are usually less of a wait than larger items, I will have more specific estimates in the product descriptions, so check them out!!




Why is shipping so expensive?


International shipping from Australia starts at $3 per stamp! I also use heavy duty cardboard mailers that are more expensive than regular envelopes. In order to continue shipping things in a sturdy material, I have to charge this at the very least!




How long does it take for an order to be shipped?


Thanks to a change in how I conu conduct my business and an adjustment to my workspace, almost everything on the store is made to order! I now have a shipping schedule! Mail day is Fridray AWST and the cut off to be shipped is Tuesday night AWST! If you order any time after that, you may have to wait until the following Friday. You will recieve a shipping notification once your items have been posted, so keep an eye on your spam folder if you haven't heard anything!