Custom care is a department that has needed serious care in the past whether it be email response times, availability to answer questions, or dispatch times. While it is still only me (Annie) working here and that can sometimes be a tough thing, I want to ensure that I have been getting some immensely helpful advice, schooling and more from fellow vendors and via other online sources for the whole of 2019. The plan is to not only be better than I have been, but to exceed expectations and build back the trust that I have squandered in the past.
As of January 1st 2020, there will be dedicated chat times most days where I will be actively available to talk via email, Facebook messenger, Instagram DM's or the on-site live chat. There will also be monthly (or more!) email newsletters sent out outlining the months events or other important happenings to be ready for including sticker/merch releases, sales, discount codes, freebies and more!
And further, prices have been able to drop dramatically as my operation costs have dropped a lot since finding a local sticker supplier. So you can now enjoy prices that will suit everyone, not just those that are used to paying for premium stickers. As someone who's never had much money, this has been important to me from the get-go but mainly international outsourcing was really hindering that goal. I'm so happy to be able to offer more affordable pricing now!
Privacy & Safety
This site is powered by multiple third-party organisations including WIX, Stripe, PayPal and MailChimp, all of which have excellent track records for privacy. I can guarantee that any information that is stored here or is given to myself or my affiliated sites is protected and will never be sold or given away to unauthorised parties.
The only sites that you are authorising when you make purchases via Grandifloru are the ones that you actively decide to pay through. By making purchases you are not giving me or anyone affiliated with this site permission outside of the ones you directly agree to, ie. payment or subscriptions to newsletters.
Your email address will only be used to contact you regarding your order status, promotions you agree to receive (when you sign up to the newsletter) or after other interactions on the site like requesting a commission quote or submitting a contact form. Never more, maybe less!
If you are receiving emails that you don't think you should be getting, please email me right away to be removed from this site's contact list!
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